Terms of Service

1.1 Eligibility Requirements

To use our Services, you must:

• Be at least 18 years of age or the legal age of majority in your jurisdiction
• Have the legal capacity to enter into binding contracts
• Not be prohibited from using our Services under applicable law
• Provide accurate, current, and complete information during registration
• Reside in an area where we provide food delivery services

1.2 Account Responsibility

If you create an account, you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to immediately notify us of any unauthorized use of your account or any other breach of security.

1.3 Updates to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website and updating the "Last Updated" date. Your continued use of our Services after such modifications constitutes acceptance of the updated Terms.

3.1 Permitted Use

You may use our Services for the following purposes:

• Personal, non-commercial use in accordance with these Terms
• Browsing our menu and placing food orders
• Creating and managing your user account
• Accessing promotional offers and loyalty programs
• Contacting our customer service team
• Providing feedback and reviews about our services

3.2 Prohibited Use

You agree not to use our Services for any of the following prohibited purposes:

• Any illegal activities or purposes that violate local, state, national, or international law
• Transmitting harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable content
• Attempting to gain unauthorized access to our systems, servers, or networks
• Violating intellectual property rights of Punch pizza or any third party
• Sending spam, unsolicited communications, or commercial messages
• Providing false, inaccurate, or misleading information
• Interfering with or disrupting our Services or servers
• Using automated tools, bots, or scripts to access our Services
• Attempting to reverse engineer, decompile, or disassemble any part of our Services
• Collecting or harvesting personal information about other users
• Using our Services to compete with our business
• Impersonating any person or entity or misrepresenting your affiliation

4.1 Registration Requirements

To access certain features of our Services, you may need to create an account. When registering, you must:

• Provide accurate, current, and complete registration information
• Maintain and promptly update your account information
• Choose a strong password and keep it confidential
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use

4.2 Account Security

You are solely responsible for maintaining the security of your account credentials. We recommend using a strong, unique password and enabling two-factor authentication if available. We are not liable for any loss or damage arising from your failure to comply with these security requirements.

4.3 Account Termination Rights

We reserve the right to suspend or terminate your account at any time for violations of these Terms, suspicious activity, or other reasonable business purposes. You may also delete your account at any time through your account settings or by contacting customer service.

5.1 Product Descriptions and Availability

We strive to provide accurate descriptions and images of our food products. However, we do not warrant that product descriptions, images, or other content are accurate, complete, current, or error-free. Product availability may vary by location and time, and we reserve the right to discontinue any product at any time without notice.

5.2 Pricing

All prices are displayed in U.S. dollars and are subject to change without notice. Prices may vary by location, time of day, and delivery method. Additional fees including taxes, delivery charges, service fees, and gratuities may apply and will be clearly displayed before order confirmation.

5.3 Order Acceptance and Cancellation

All orders are subject to acceptance by Punch pizza. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product information, or suspected fraudulent activity. If your order is cancelled, we will provide a full refund to your original payment method.

5.4 Payment Terms

Payment is due at the time of order placement. We accept major credit cards, debit cards, and other payment methods as indicated on our website. By providing payment information, you authorize us to charge the total amount of your order, including all applicable taxes and fees.

6.1 Food Safety Standards

Punch pizza is committed to maintaining the highest food safety and hygiene standards. We comply with all applicable food safety regulations and undergo regular health inspections. Our team follows strict protocols for food handling, preparation, and storage.

6.2 Allergen Disclaimer

While we make every effort to accommodate dietary restrictions and allergies, we cannot guarantee that our products are completely free from allergens. Our kitchen facilities process multiple allergens, and cross-contamination may occur. Customers with severe allergies should exercise caution and consult with our staff before ordering.

Common allergens present in our facility include:

• Wheat and gluten-containing products
• Dairy products and milk
• Eggs and egg products
• Soy and soy products
• Tree nuts and peanuts
• Shellfish and fish
• Other common food allergens

6.3 Temperature-Sensitive Items

We take special care in handling temperature-sensitive food items to ensure food safety. However, we cannot control environmental factors during delivery that may affect food temperature. We recommend consuming delivered food promptly upon receipt.

7.1 Order Placement

Orders can be placed through our website, mobile app, or by phone. All orders are subject to verification and acceptance. We reserve the right to contact you to confirm order details, delivery address, or payment information.

7.2 Delivery Terms and Timing

Delivery times are estimates and may vary based on order volume, weather conditions, traffic, and other factors beyond our control. While we strive to meet estimated delivery times, we do not guarantee delivery within a specific timeframe.

Standard delivery hours: Monday through Friday 11:00 AM - 10:00 PM, Saturday and Sunday 12:00 PM - 11:00 PM

7.3 Delivery Zone Restrictions

Delivery is available only within our designated delivery zones. Delivery zones and associated fees are subject to change without notice. You can check if your address is within our delivery zone by entering your address on our website or app.

7.4 Minimum Order Requirements

Minimum order amounts may apply for delivery orders and may vary by location and time. Minimum order requirements will be clearly displayed before order placement.

7.5 Order Modification and Cancellation Policy

Order modifications or cancellations may be possible if requested within 5 minutes of order placement and before food preparation begins. Please contact us immediately at +1 202-789-1234 to request changes or cancellation. Once food preparation has begun, modifications and cancellations may not be possible.

7.6 Food Quality Guarantee

We stand behind the quality of our food. If you are not satisfied with your order due to quality issues, please contact us within 24 hours of delivery, and we will work to resolve the issue promptly through replacement, credit, or refund as appropriate.

8.1 Our Ownership Rights

All content and materials on our Services, including but not limited to text, graphics, logos, images, audio clips, video, data compilations, page layout, underlying code, software, and any other materials (collectively, "Our Content"), are the property of Punch pizza or our licensors and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property laws.

8.2 Limited License to Users

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use Our Content solely for personal, non-commercial purposes in accordance with these Terms. This license does not include the right to:

• Reproduce, distribute, display, or perform Our Content publicly
• Modify, adapt, or create derivative works
• Use Our Content for commercial purposes
• Remove or alter copyright, trademark, or other proprietary notices

8.3 Trademarks

Punch pizza, our logo, and other marks used on our Services are trademarks of Punch pizza. Other trademarks, service marks, and trade names that may appear on our Services are the property of their respective owners.

8.4 Copyright Infringement Reporting

If you believe that content on our Services infringes your copyright, please contact us at [email protected] with detailed information about the alleged infringement, including the copyrighted work, the allegedly infringing content, and your contact information.

9.1 User Content Responsibility

You may have the opportunity to submit, post, or upload content such as reviews, comments, photos, or feedback ("User Content"). You are solely responsible for your User Content and acknowledge that we do not pre-screen User Content.

9.2 License Grant to Company

By submitting User Content, you grant Punch pizza a worldwide, non-exclusive, royalty-free, perpetual, irrevocable, and sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display your User Content in any media for any purpose related to our business.

9.3 Prohibited User Content

You agree not to submit User Content that:

• Is illegal, harmful, threatening, abusive, or defamatory
• Violates intellectual property rights
• Contains personal information about others
• Is spam or commercial solicitation
• Contains viruses or malicious code
• Is false or misleading

9.4 Content Moderation

We reserve the right to review, edit, or remove any User Content at our sole discretion without notice. We do not endorse any User Content and are not responsible for the accuracy or reliability of any User Content.

10.1 Service "As Is"

Our Services are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. We disclaim all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

10.2 No Warranty of Uninterrupted Service

We do not warrant that our Services will be uninterrupted, error-free, or completely secure. We reserve the right to modify, suspend, or discontinue our Services at any time without notice.

10.3 Third-Party Content Disclaimer

Our Services may contain links to third-party websites or content. We are not responsible for the accuracy, legality, or appropriateness of third-party content and do not endorse any third-party products or services.

10.4 Professional Advice Disclaimer

Information on our Services is for general purposes only and should not be considered professional nutritional, medical, or dietary advice. Consult with qualified professionals for specific health or dietary concerns.

11.1 Maximum Liability Limits

To the fullest extent permitted by applicable law, our total liability to you for all claims arising out of or relating to these Terms or our Services shall not exceed the greater of (a) $100 or (b) the total amount you paid to us in the 12 months preceding the claim.

11.2 Excluded Damages

In no event shall Punch pizza be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill, even if we have been advised of the possibility of such damages.

11.3 Essential Purpose

Some jurisdictions do not allow the exclusion or limitation of certain warranties or damages. In such jurisdictions, our liability shall be limited to the fullest extent permitted by law.

13.1 Third-Party Services

Our Services may integrate with or link to third-party websites, applications, or services, including payment processors, delivery partners, and social media platforms. These third-party services have their own terms and privacy policies, which govern your use of their services.

13.2 No Responsibility for Third Parties

We are not responsible for the content, privacy policies, or practices of any third-party services. Your interactions with third-party services are solely between you and the third party.

13.3 No Endorsement

The inclusion of links to third-party services does not constitute an endorsement or recommendation. We encourage you to review the terms and privacy policies of any third-party services you access.

14.1 Company Right to Terminate

We may terminate or suspend your access to our Services immediately, without prior notice or liability, for any reason, including but not limited to breach of these Terms, suspected fraudulent activity, or violation of applicable laws.

14.2 User Right to Terminate

You may terminate your account at any time by contacting customer service or using account deletion features in your account settings. Termination does not relieve you of obligations incurred prior to termination.

14.3 Effect of Termination

Upon termination, your right to use our Services will cease immediately. Sections relating to intellectual property, disclaimers, limitation of liability, indemnification, and dispute resolution will survive termination.

15.1 Applicable Law

These Terms and any disputes arising from or relating to our Services shall be governed by and construed in accordance with the laws of the United States and the State of Washington, D.C., without regard to conflict of law principles.

15.2 Dispute Resolution

We encourage you to contact us first to resolve any disputes informally. If informal resolution is not possible, any legal action arising from these Terms must be filed within one (1) year after the claim arose.

15.3 Jurisdiction and Venue

Any legal proceedings arising from these Terms shall be brought exclusively in the courts located in Washington, D.C., and you consent to the personal jurisdiction of such courts.

16.1 Right to Modify

We reserve the right to modify these Terms at any time in our sole discretion. We will provide notice of material changes by posting the updated Terms on our website and updating the "Last Updated" date at the top of these Terms.

16.2 Notification of Changes

For significant changes that materially affect your rights or obligations, we may provide additional notice through email or prominent notices on our Services.

16.3 Continued Use Constitutes Acceptance

Your continued use of our Services after any changes to these Terms constitutes acceptance of the modified Terms. If you do not agree to the changes, you must discontinue use of our Services.

17.1 Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published on our Services, constitute the entire agreement between you and Punch pizza regarding your use of our Services.

17.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect to the maximum extent permitted by law.

17.3 Waiver

Our failure to enforce any provision of these Terms shall not be deemed a waiver of such provision or our right to enforce it in the future.

17.4 Assignment

We may assign or transfer our rights and obligations under these Terms without restriction. You may not assign your rights under these Terms without our prior written consent.

17.5 Force Majeure

We shall not be liable for any delay or failure to perform resulting from causes outside our reasonable control, including but not limited to acts of God, war, terrorism, strikes, or government regulations.